This audiobook is narrated by an AI Voice.
Learn how to put AI to work in your operation, fast and safely, with results your board and your CFO will accept. In this novel, AI work succeeds when someone owns each consequential answer, checks it, and measures what the work bought.
What you'll learn to do:
Turn a vague AI mandate into a finish line. Define "done" so a one-line board goal becomes a target you can defend.
Get a return, not just licenses. Change the work itself, not only the tools, so the results show up where the board looks.
Show your CFO what AI spend buys. Tie every dollar to the work it did.
Verify the result, not the story. Catch the confident, well-written wrong answer before a customer or regulator does.
Beat shadow AI with a better approved route. Give people a sanctioned path that's easier than the workaround, instead of a ban they ignore.
Capture your experts' judgment before they retire. Turn how your best people decide into written instructions AI can follow.
Sign for AI's work. Put a named person and a record anyone can check behind every answer that matters.
Why a story? Like The Goal and The Phoenix Project, this is a business novel, because lessons stick when you watch them play out. You follow Don Calder, an operations VP at a four-billion-dollar insurer, as he makes the common mistakes and fixes each one. The setting is insurance, but the lessons apply to any operation that runs on people, judgment and paperwork.
Who it's for: COOs, operations VPs, and the finance and technology leaders who share AI decisions. It's especially for anyone handed "use AI" with no playbook.
The playbook is in the back. After the story, the whole operating system is laid out plainly, ready to use: the nine stages of AI adoption, fourteen rules, and the three questions every AI program must answer. How do you use it effectively? How do you use it safely? How do you know whether it's helping or hurting?
