The Thank You Economy: The Ultimate Guide on Customer Retention. Discover How to Provide Excellent Customer Service and Let Your Customers Do Your Selling For You
You know about testimonials — those little blurbs from customers that tell prospects how great a product or service is. But did you also know that over 70% of customers look at product reviews before buying? And 90% of participants in a Zendesk survey say they were influenced in their buying decisions by positive reviews. According to research firm McKinsey, customers that come in through the advocacy of other customers actually stay longer and pay you more over time. And it gets even better, because according to Influitive, customers who advocate for you will actually stay longer and pay you more.
This audiobook will discuss the merits of good customer service to help with customer retention and how customer testimonials can massively make a difference and help your business grow.
This audiobook will discuss the following topics:
• Make Sure Your Customer Service Is Exceptional
• Testimonials
• Your Prospect's Mindset
• Tips on getting and using testimonials
• Everyone In The Organization Must Be Trained To Reflect Your Vision
