Strong communication skills are arguably the most important attribute a manager can possess. Many managers believe they have already mastered the four basic communication skills - speaking, listening, writing and reading - but many simply go through the motions.
Including helpful advice on interviews, appraisals, giving and receiving criticism, conducting and participating in meetings, the use of visual aids, communication between departments and much more, this is the ultimate tool for improving your communication skills and helping you become a better manager. John Adair is an international leadership consultant to a wide variety of organisations in business, government, the voluntary sector, education and health, and has been named as one of the 40 people worldwide who have contributed most to the development of management thought and practice. He has written over 40 books on leadership, management and history, which have been translated into many languages.
