An Essential Knowledge Resource “The World of Learning and Performance” has changed significantly since the first edition of “First Things Fast” was published more than a decade ago. This thoroughly revised and updated second edition of the bestselling classic recognizes a world chock-full of technology, economic strains, and opportunities. How do learning and performance professionals plan in this shifting context? How do they take advantage of new human and Internet-based resources? How do they bring their recommendations forward and add more value, no matter where they work? These questions are addressed throughout this new edition. This important resource is a practical guide that is filled with job aids, design templates, and examples offering step-by-step guidance to the basics of performance analysis. This new edition includes: • New questions and templates that reflect the shift of learning and support from the classroom to the workplace, and the blends that provide learning and support in both environments • Fresh approaches for using wikis, blogs, and online surveys to gather information • Innovative ideas for tapping into the power of social networking and the possibilities presented for analysts • Information on the critical link between analysis and evaluation and new guidelines for both activities • A wealth of new illustrative case examples • Insightful commentaries from successful leaders in the field who explain how they use analysis to advance individual and organizational strategy
